International SOS Customer Service Executive

• Fun and friendly team culture
• 12 months, full time contract starting ASAP
• No weekend work required!

We're looking for someone who loves being busy, is great at time management and most of all has customer service in their blood! Join a small and dedicated team to support numerous clients coordinate various medical assessments for their employees across the globe.

The Role

Exciting and challenging role for an engaging individual to work as part of our MedFit team.

MedFit Services conducts health checks globally on behalf of our clients to make sure that their employees are medically fit for work assignments and business travel. Key responsibilities:

• Liaising with medical providers and inter-departmental teams to coordinate appointments for members globally
• Responding to internal and external queries from clients, members and medical providers, received via email, phone and case notes
• Maintain clear and accurate case records and ensure cases are correctly managed
• Collaborate with our medical team to progress cases towards the best outcome

Desired qualifications, skills and experience:

• Strong Customer Service focus
• Excellent team player with flexibility to handle multiple priorities
• Strong verbal and written communication skills
• Must be able to maintain strict confidentiality regarding medical information
• Computer literate in MS products
• Previous experience in call centre or back office/ operational environment is beneficial but not necessary

The benefits

• Supportive, collaborative & friendly culture
• Daily breakfast, fruit delivered twice a week, monthly birthday celebrations and much more!
• 5 minutes' walk to Macquarie Park Metro station
• 20 minute walk/ 5 minute drive to Macquarie Shopping Centre

International SOS – The Company

International SOS (www.internationalsos.com) is the world's leading medical and travel security risk services company. International SOS cares for subscriber clients across the globe, from more than 850 affiliated locations in 90 countries. Our expertise is unique: more than 11,000 employees at these locations are led by over 5,200 medical & healthcare professionals and 200 security specialists.

www.internationalsos.com International SOS is an Equal opportunities Employer. ISO9001

Please apply online now attaching your resume and cover letter

Offers of employment will only be made upon a satisfactory and successful criminal history check which will form part of the recruitment and selection process.