International SOS (Aspire Lifestyles) Lifestyle Consultant

• Do you enjoy a great team environment?
• Are you passionate for all things lifestyle (Dining, hotels, travel and tickets)?
• Are you skilled in helping people and enjoy customer service?
• Are you able to work on a 24/7 roster?

The Company

At Aspire Lifestyles we pride ourselves on delivering extraordinary moments that our customers will talk about for years to come. If you are looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You've come to the right place. Here at Aspire Lifestyles we promote within, we value a work-life-balance and have a management team that is open to new ideas.

Aspire Lifestyles is a global leader and concierge industry pioneer with nearly 30 years of experience designing and managing high performance concierge programs and customer loyalty solutions.

The Role

We are looking for enthusiastic full-time Lifestyle Consultants to join our Australian team based in Sydney. Our dedicated Lifestyle Concierge professionals assist our premium Australian clientele for all their concierge needs. We provide a wide variety of services, from sourcing product, providing recommendations and making bookings. Requests could include the categories of travel, dining, tickets, special events or perhaps purchasing a luxury item.

Our operations are available 24/7 and our Lifestyle Consultants work on a 7 day rotating roster.

Responsibilities and Duties

• Deliver Concierge services to clientele, assisting with tasks including placing dining reservations and suggestions, flower orders, entertainment and ticket inquiries, assistance while travelling and more.
• Provide meaningful and relevant insight to customers regarding the services that their Concierge can provide for them
• Recommend tailored solutions to the customer to drive brand loyalty
• Identify opportunities to proactively meet member needs and deliver customized recommendations and services; focusing on value-added solutions
• Utilize a variety of resources including bespoke systems, websites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions
• Utilize multiple systems to accurately document and research customer information
• Maintain acceptable performance standards including effectiveness, efficiency and quality
• Able to work in a fast paced, structured call centre environment servicing customers through inbound and outbound virtual channels (phone, email, etc.)

Skills and Experience required:

• Excellent customer service skills.
• High school diploma or equivalent is required.
• Superior customer service and communication skills are a must, with a minimum of 2 years of customer service experience, preferably in a call centre environment.
• Experience in a luxury industry is an asset.
• Prior experience in the Hospitality, Travel, or Entertainment industries preferred.
• Must be internet savvy and proficient at navigating multiple systems at one time.
• Excellent written and oral communication skills.

Aspire Lifestyles welcomes you to Apply if you feel you meet the selection criteria.